Cancellation Policy

We greatly value the time of you our clients and our practitioners. If you need to amend, cancel or reschedule your appointment, we ask that you give us 24 hours notice in order for us to extend the appointment to another client in need and to manage the income of the practitioner who’s time has been booked.

If you’re feeling unwell or an unexpected meeting has been scheduled etc and you need to change your sesh within 24hrs, to avoid the Late Notice Fee, why not consider sending someone else in your place?
Give them the opportunity for some ME TIME <3

Changes within 24 hours of your appointment or no-shows will incur a 50% to 100% charge of the treatment booked or your gift voucher will become obsolete.

Your therapist will call you for a 50% deposit to confirm: Initial Consults, Consults 90mins and over, and Couples bookings.
This deposit is non-refundable in the event of an appointment cancellation or reschedule within 24hours or a no-show without notice.
In the event of a booking change within 24 hours, the retained deposit serves to cover part of the therapist’s income and expenses payable by Massage on Partridge, so we are able to keep doing what we love!

Cancellation fees of 50% for less than 24hrs and full fee 100% will apply for 6hrs and less and no shows.
For no shows we will call and sms to make sure you’re ok and email your invoice.
We appreciate your prompt payment to help keep the Partridge bus wheels turning.

To help reduce the likelihood of late notice cancellations, in addition to your booking confirmation we send you a friendly Email reminder prior and an SMS reminder the 24 hours before your appointment.

If needed, you can cancel your appointment from your confirmation email up to 24 hours before by pressing the CANCEL option at the bottom of the email
or send an SMS to Massage on Partridge +61429877776 (BTW your reminder SMS comes from USA we won’t get it).

We do understand that life happens and appreciate as much notice as possible.

If you have any other queries or concerns, please send us an email to massageonpartridge@gmail.com
or SMS 0429877776

Cheers,
Floss and The Partridge Family